Expert biomedical technical service and support services. Medical device maintenance, repair, calibration, and regulatory compliance assurance. Fast response, long service life.
Modern healthcare services depend entirely on the uninterrupted and flawless operation of high-technology medical devices. A malfunction in a ventilator or an intensive care monitor is not merely an operational issue—it represents a serious, life-critical risk. For this reason, professional Biomedical Technical Service and support solutions are among the most essential operational requirements of healthcare facilities worldwide.
As Mak Medical, backed by corporate expertise dating back to 2005 in Turkey, we provide comprehensive biomedical technical service solutions that extend device lifespan, maximize performance, and ensure the highest level of patient safety. Our services comply fully with international medical device standards and global healthcare regulations.
This page explains the scope of our medical technical service, maintenance, repair, and support processes, highlights the importance of device calibration, and demonstrates why Mak Medical is a trusted biomedical service partner for hospitals and healthcare investors from Turkey to international markets.
Biomedical technical service is not limited to troubleshooting device failures. It is a strategic lifecycle management process that ensures performance, safety, compliance, and sustainability throughout the operational life of medical equipment.
The majority of medical device failures occur due to insufficient preventive maintenance. At Mak Medical, we perform scheduled preventive maintenance in accordance with manufacturer guidelines and international standards. This proactive approach allows us to detect potential issues early, significantly extending device lifespan while reducing emergency repair costs and downtime.
Each maintenance activity is documented with a detailed Service and Maintenance Report, ensuring traceability and regulatory compliance.
Medical devices used in diagnosis and treatment may lose accuracy over time. Calibration is a critical biomedical service that verifies measurement accuracy and ensures patient safety. Uncalibrated devices may lead to incorrect diagnoses or improper treatment.
Our expert biomedical engineers perform calibration using traceable reference equipment, in full compliance with international standards such as ISO 13485. Upon completion, we issue a Calibration Certificate, confirming that your devices meet both technical and legal requirements.
In the event of device failure, speed and accurate diagnosis are vital. Our biomedical technical service team quickly identifies faults and initiates repair either on-site or in our service workshops.
Even for devices outside warranty or without service contracts, Mak Medical ensures:
Transparent fault detection reports
Original or certified spare parts
Fully documented repair processes
All repaired devices undergo functional testing and approval before being returned to operation. Our rapid-response technical support minimizes downtime, especially for critical units such as ICUs and emergency departments.
With over 20 years of hands-on experience in Turkey and international healthcare projects, Mak Medical offers more than technical skills—we deliver deep regulatory knowledge and full compliance with medical device legislation.
Our engineering team specializes in a wide range of medical devices, including:
Diagnostic imaging systems (Ultrasound, ECG)
Intensive care equipment (Ventilators, Patient Monitors)
Laboratory systems
Operating room technologies
This broad expertise eliminates the need for multiple service providers, offering healthcare facilities a single, reliable biomedical service partner.
Using original and certified spare parts is essential for device safety and longevity. Thanks to our strong global supplier network, Mak Medical can source spare parts—even for discontinued or hard-to-find medical devices—while complying with all legal procedures.
This capability enables rapid restoration of equipment and uninterrupted clinical operations.
Medical device regulations in Turkey and international markets require full documentation of all service activities. Mak Medical maintains:
Maintenance records
Repair logs
Calibration certificates
All documentation is stored in accordance with legal requirements and supports audits, inspections, and accreditation processes.
Service Level Agreements (SLA) are the most efficient way to manage biomedical technical services. Our service contracts provide:
Predictable maintenance costs
Scheduled preventive maintenance and calibration
Priority technical support in case of failure
This model is particularly critical for high-dependency areas such as ICUs and operating rooms.
For devices outside warranty or without contracts, Mak Medical provides transparent fault analysis and cost reporting, enabling fast procurement approvals and efficient repairs.
Biomedical technical service and support is the invisible backbone of hospital operations. Choosing the right service partner directly impacts patient safety, operational efficiency, and long-term cost control.
As Mak Medical, we proudly offer reliable biomedical technical service, maintenance, repair, and calibration solutions to healthcare institutions in Turkey and worldwide. Our mission is to safeguard your medical devices—so you can focus entirely on delivering quality healthcare.
We offer comprehensive repair services for a wide range of devices including Ultrasound Systems, Patient Monitors, Ventilators, Anesthesia Machines, and Surgical Lights. We specialize in major global brands such as GE, Philips, Siemens, Toshiba, Karl Storz, Olympus, Dräger, and Maquet. Our lab is equipped to handle everything from software issues to complex hardware failures.
This is our key advantage. Unlike official services that often suggest expensive board replacements, our expert engineers perform component-level repairs on PCBs (Printed Circuit Boards). By replacing only the faulty components (chips, capacitors, etc.) on the motherboard or power supply, we can reduce your repair costs by up to 60-70% compared to buying a new part.
Yes, we have a dedicated Ultrasound Probe Repair Lab. We can fix common issues like membrane (lens) replacement, strain relief repair, cable repair, and even crystal element replacement for Convex, Linear, and Phased Array probes. We restore your probes to their original image quality.
Our process is simple and transparent: Contact: Send us the device details and fault description. Shipping: Ship the defective part/device to our facility in Turkey (we assist with customs documentation). Free Diagnosis: We inspect the device and provide a detailed fault report and price quote free of charge. Repair & Return: Upon approval, we repair, calibrate, and ship it back to you safely.
We understand that medical equipment downtime is critical. For standard repairs (like monitors or modules), our turnaround time is usually 3 to 5 business days after approval. For complex repairs (like high-end probes or mainboards), it may take slightly longer, but we always keep you updated.
Yes, we stand behind our workmanship. We provide a standard 6-month warranty on all repairs and replaced spare parts. If the same fault reoccurs within the warranty period, we fix it free of charge.
We prioritize using original (OEM) spare parts to ensure device performance and safety. In cases where original parts are obsolete (End of Life), we use high-quality, certified equivalent components, always with your prior approval.
Absolutely. A repair is not complete without verification. After repairing devices like Ventilators, Anesthesia Machines, or Defibrillators, we perform calibration and electrical safety tests using certified biomedical test equipment to ensure the device meets international standards before it leaves our lab.
MAK MEDIKAL, with its quarter-century of knowledge and experience, is a dynamic company with a strong team that will be your solution partner in new and used medical devices, medical consumables, biomedical technical service, maintenance and management services, hospital and department setup within hospitals, and medical innovation.
Mak Medikal offers reliable sterilization devices and autoclave systems that guarantee the highest hygiene standards.
State-of-the-art general surgical instruments, surgical sets, and equipment for all your surgical procedures and operating room needs.
Early diagnosis and accurate imaging require the latest radiology equipment, digital X-ray systems, and C-arms, all available with the assurance of Mak Medikal.
High-resolution urology devices and systems necessary for urological diagnosis, treatment, and minimally invasive surgical procedures.
Advanced endoscopic systems and comprehensive ENT equipment used by otorhinolaryngology (ENT) specialists in diagnosis and surgical procedures.
Ultrasound, colposcopy, and various gynecological surgical devices necessary for women's health, diagnosis, and treatment processes are available with the assurance of Mak Medikal.
High-resolution neurosurgical instruments, surgical microscopes, and navigation systems suitable for the precision required for neurosurgical operations.
Reliability of intensive care equipment (ventilators, patient monitors, infusion pumps) and life support units.
High-quality, modern operating room equipment that maximizes the safety and efficiency of surgical operations.
Providing the most reliable supply of all medical consumables and disposable products necessary for high hygiene and infection control.
Fast and reliable supply of all spare parts necessary for the long-lasting and uninterrupted operation of your medical devices.
We are always by your side with innovative, reliable, and sustainable solutions in the healthcare sector. With Mak Medikal expertise, we offer the most suitable services and support for your needs.
Get a Quote
